Refund policy

Draft for review before the network opens.

• If an item never arrived or doesn't work, we'll fix it or refund it.
• Unused purchases can be refunded within 14 days. Ask us with your Tebex transaction id.
• Items you have already used (for example gems spent, or a cosmetic worn) are digital content supplied with your consent, so the 14-day cancellation right ends once you use them, as UK consumer law allows.
• Refunds remove the item. A chargeback without asking us first removes the item too.

Contact staff in our Discord or by email, with your Minecraft name and transaction id.